How to Cancel Shopify?

Shopify is a popular e-commerce platform that helps businesses set up, run, and scale online stores. Whether you’re shifting to a new platform, closing your business, or simply looking to cut costs, canceling your Shopify subscription might be necessary. However, before you hit the “cancel” button, there are some important considerations to avoid any unexpected charges and hassles.

Read on as walk you through the process of canceling your Shopify account the right way.

What You Need to Know Before Cancelling Shopify Subscription?

Before you cancel your Shopify account, it’s essential to take a few important steps to protect your data and avoid complications. Here’s what you need to know to ensure the process goes smoothly:

1) Review Your Account for Outstanding Charges

Before you proceed with cancellation, take the time to check your account for any unpaid charges. Shopify bills its users on a monthly basis, so it’s crucial to ensure that there are no outstanding invoices or subscription fees. 

If you’re in the middle of a billing cycle, you may be eligible for a prorated refund. It’s worth reviewing your billing history to determine if any adjustments are necessary.

2) Backup Your Data

Once you cancel your Shopify store, you may lose access to vital store data. To prevent any loss, it’s critical to back up your important information before canceling. Be sure to export the following:

• Orders: Make sure you have records of all past orders
• Product Listings: Download a copy of your product catalog, including descriptions, images, and pricing
• Customer Information: Save customer details for future reference or email marketing purposes
• Reports: Download any necessary reports, particularly for tax purposes or future business insights

3) Handle Unfulfilled Orders and Inventory

Ensure that all orders have been fulfilled and that your inventory is up to date. If there are any open orders, canceling your subscription prematurely could make it difficult or impossible to process them. Take the time to manage your orders and inventory thoroughly to avoid complications after cancellation.

Cancelling Your Shopify Account

Now that you’ve taken care of the preparations, you’re ready to proceed with canceling your Shopify account. Here’s how to do it:

Step 1: Log in to Your Shopify Admin Panel

Start by logging into your Shopify account from the admin dashboard. Make sure you’re logged into the account you wish to cancel.

Step 2: Access Account Settings

Once you’re in your dashboard, head to the “Settings” section at the bottom of the left sidebar. From there, navigate to “Plan and Permissions” or “Account” (depending on your account type).

Step 3: Initiate Cancellation

Under the “Plan and Permissions” section, you’ll find an option that lets you “Pause or Cancel Subscription.” Shopify gives you the option to pause your store for a period of time, which can save you costs without fully closing the store. However, if you’re sure about canceling, select the option to cancel your subscription.

Step 4: Confirm the Cancellation

After choosing to cancel, Shopify will ask for confirmation. You may also be prompted to provide feedback or share why you’re leaving the platform. This step is optional, but it’s a good way to provide constructive feedback if you want. Once you confirm, your Shopify account will be canceled.

What Happens Next After Cancelling Your Subscription on Shopify?

So, what happens immediately after you cancel your Shopify store?

Your Shopify store will be immediately taken offline. This means that customers can no longer browse or purchase from your store. However, you will still have access to your admin panel for a brief period to export any remaining data.

Take note that even though your store will no longer be accessible to customers, you can still export important data such as:

• Product listings
• Order histories
• Customer information

Be sure to do this before your account is fully deactivated.

Is It Possible to Reactivate a Canceled Shopify Account?

Yes, you can reactivate your Shopify account within a certain time frame. If you decide to return to Shopify, reactivating your store is typically possible within 30 days of cancellation. After that period, you might need to start a new account.

To reactivate, simply log into your Shopify account and follow the prompts. If you need help, Shopify support can assist with the reactivation process.

Can You Pause Your Shopify Account Instead of Cancelling It?

Shopify offers a “Pause” feature. Pausing your account suspends your store without completely canceling it. This is a great option if you’re temporarily closing your store or if you need some time to reconsider your next steps.

In some cases, if cost is a concern, but you still want to keep your store active, consider downgrading your Shopify plan. Shopify offers several tiers, and you may find a more affordable plan that meets your current needs.

Shopify’s support team is available to help with the cancellation process. If you run into technical difficulties or have questions about refunds, their customer support staff can guide you through the steps.

Conclusion

Canceling your Shopify account is a straightforward process, but it’s essential to consider all aspects of the transition before you proceed. From backing up data to understanding your refund options, planning ahead ensures that your cancellation goes smoothly and without any surprises.

If you’re not ready to say goodbye to Shopify entirely, consider pausing your account or downgrading your plan. These options can help you keep your store on standby while saving costs.